Jom cuci Terms & Conditions – Complete Guide for Malaysian Users

Acceptance of Terms & Conditions

Welcome to Jom Cuci, Malaysia's trusted online betting and gaming platform. These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("User" or "Member") and Jom Cuci ("Platform", "we", or "us").

By accessing, registering for, or using any part of the Jom Cuci platform — whether through the website jomcuci.click or the mobile app — you acknowledge that you have read, understood, and agreed to be bound by all provisions of these Terms, our Privacy Policy, and any additional guidelines published by Jom Cuci from time to time.

If you disagree with any part of these Terms, please stop using the jom cuci platform immediately. Continued use of the platform following any amendments to these Terms will be deemed as acceptance of those changes.

Eligibility & Registration Requirements

To register and use the Jom Cuci platform, you must meet all of the following eligibility requirements:

• Be at least 18 years old at the time of registration.
• Be an individual with full legal capacity to enter into a binding agreement.
• Not being located in a jurisdiction where online betting or gaming is prohibited or restricted.
• Not an employee, contractor, agent, or immediate family member of a Jom Cuci employee or any related company.
• Not currently subject to a self-exclusion or ban imposed by any authority.

During registration, you are required to provide accurate, complete, and up-to-date information, including your full name, date of birth, active email address, and a valid Malaysian phone number. Jom Cuci reserves the right to request identity verification documents at any stage for KYC (Know Your Customer) compliance purposes.

User Account & Security

Each user is permitted to hold only one (1) jom cuci account at any one time. Registering multiple accounts, whether using the same or different information, is strictly prohibited and constitutes a serious violation of these Terms.

You are solely responsible for:

• Keeping your account username and password confidential.
• All activity that occurs within your account, including activity carried out by any third party you have granted access to.
• Ensure your profile information is always accurate and up to date.
• Notify us immediately if you suspect any unauthorised access to your account.

Jom cuci will not be held liable for any losses arising from your failure to keep your login credentials secure. We strongly recommend using a strong, unique password and changing it regularly to protect your account.

Deposits & Payment Methods

Jom Cuci supports a variety of local Malaysian payment methods to make depositing easy. All transactions are conducted in Malaysian Ringgit (RM).

Accepted deposit methods:

• Touch 'n Go eWallet
• GrabPay
• Boost
• ShopeePay
• DuitNow (QR & Transfer)
• FPX — Maybank2u, CIMB Clicks, Hong Leong Connect, and other major Malaysian banks

Deposit limits and conditions:

• Minimum deposit: RM 20 per transaction.
• Maximum daily deposit: RM 10,000 (subject to review by management).
• All deposits will be credited to your account within seconds of successful payment confirmation.
• Jom cuci does not charge any processing fees for deposits.
• Deposited funds must be used for gaming and wagering purposes only.

Withdrawals

Jom Cuci is committed to processing player withdrawals promptly and transparently. Please familiarise yourself with the following withdrawal terms and procedures:

• Minimum withdrawal: RM 30 per transaction.
• Maximum daily withdrawal: RM 20,000 for fully verified accounts.
• Processing time: 1–5 minutes for e-wallets; 1–3 business days for FPX bank transfers.
• Withdrawals will be sent to the same payment method used for your most recent deposit.
• Full KYC verification may be required for your first withdrawal or for withdrawals exceeding a certain limit.

Jom Cuci reserves the right to delay or reject a withdrawal if there is suspected fraudulent activity, a breach of terms, or a need for further investigation. In such cases, we will contact you via your registered email within 24 hours.

Bonus & Promotions

Jom Cuci offers a wide range of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, weekly cashback, and special offers for Malaysian public holidays. All bonuses are subject to the following terms:

• Each bonus comes with its own rollover (wagering requirement) which vary and will be clearly stated on the respective promotions page.
• The welcome bonus may only be claimed one time only by each eligible new account.
• Bonuses cannot be withdrawn as cash until the rollover requirements have been fully met.
• Jom cuci reserves the right to void bonuses obtained through conduct deemed to be promotional abuse.
• If a withdrawal is requested before the rollover requirements have been met, the bonus and any associated winnings will be forfeited.
• Bonuses cannot be transferred between accounts or combined with other offers unless otherwise stated.

For more information on current offers, visit the Welcome Bonus us.

Game Rules

All games available on the jom cuci platform — including Malaysian Super League and EPL Sports Betting, Live Casino, table games, online slots, and lottery — are subject to their respective game-specific rules, which can be found on the relevant game pages.

General rules that apply to all games:

• Game results generated by an audited RNG (Random Number Generator) system are final and cannot be disputed.
• In the event of a technical disruption during gameplay, Jom Cuci will settle bets based on the data recorded in the system prior to the disruption.
• Bets that have been confirmed and accepted by the system cannot be cancelled by the player.
• Jom cuci reserves the right to void or cancel any bet in the event of a technical error or inaccurate odds.
• For Sports Betting, the official decisions of the relevant sporting body (such as FIFA or FA Malaysia) are final.

Prohibitions & Prohibited Activities

The following activities are strictly prohibited on the Jom Cuci platform and will result in immediate action, including account closure and forfeiture of balances:

• Registering or using an account on behalf of another person or under a false identity.
• Owning, operating, or using more than one jom cuci account.
• Using automated software, bots, scripts, or any other automated method to play or place bets.
• Colluding with other players to manipulate game outcomes or unlawfully exploit bonuses (bonus abuse/arbitrage).
• Using the jom cuci platform for money laundering or any other illegal activity.
• Disrupting, attacking, or attempting to gain unauthorised access to Jom Cuci's systems.
• Spreading false or misleading information about Jom Cuci to other players.
• Taking any action that could compromise the integrity or fairness of any game.

Account Closure & Suspension

Jom cuci reserves the right to suspend or close a user account at any time, with or without prior notice, if:

• A breach of any part of these Terms has occurred.
• Suspected or confirmed fraudulent activity, hacking, or abuse is detected.
• User failed to complete the KYC process within the stipulated timeframe.
• The account has been inactive for more than 12 consecutive months.
• Instructions have been received from the relevant authorities.

Users who wish to close their own account may do so by contacting the jom cuci customer support team via live chat or email. Any remaining balance (subject to review) will be returned to the registered payment method within 5–7 business days.

Limitation of Liability

Jom cuci provides this platform on an "as-is" basis and makes no warranties, express or implied, regarding uninterrupted, error-free, or fully cyber-secure operation.

To the extent permitted by applicable Malaysian law, Jom Cuci shall not be liable for:

• Financial losses resulting from legitimate game outcomes.
• Service disruptions caused by factors beyond our control, including network issues, power failures, or cyberattacks.
• Indirect, incidental, or consequential losses arising from the use of this platform.
• Players' financial outcomes based on information or statistics available on the platform.

Responsible Gaming

Jom Cuci genuinely cares about the wellbeing of our players. We believe gambling should remain an enjoyable form of entertainment — not a source of financial stress or social harm. To support this, we provide a range of responsible gaming tools:

• Deposit limit: Set your own daily, weekly, or monthly deposit limits.
• Loss limit: Set a maximum loss limit that you are comfortable with.
• Cooling-off period: Temporarily pause gaming activity for 24 hours, 7 days, or 30 days.
• Self-exclusion: Request self-exclusion from the platform for a period of 6 months, 1 year, or permanently.
• Reality check: Set session time reminders so you stay aware of how long you've been playing.

If you feel that gambling is beginning to affect your life, please contact our support team or visit the Responsible Gaming us to access relevant help and support resources in Malaysia.

Terms Amendments & Governing Law

Jom cuci reserves the right to modify, add, or remove any part of these Terms & Conditions at any time without prior notice. However, for material and significant amendments, we will notify players via in-platform notifications or email at least 7 days before the changes take effect.

These Terms & Conditions are governed by and construed in accordance with the applicable laws of Malaysia. Any dispute arising out of or in connection with these Terms shall first be resolved through negotiation, and if unresolved, through arbitration or a court of competent jurisdiction in Malaysia.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact our customer support team via:

• 24/7 live chat within the jom cuci platform
• Email: support@jomcuci.click

Our team is available to assist you in both Bahasa Melayu and English at any time.